KC Sofas – Terms & Conditions

1. Introduction and Definitions

1.1 These Terms and Conditions (“T&Cs”) apply to all sales of goods and services by KC Sofas Ltd (“KC Sofas”, “we”, “our”, “us”) to customers (“you”, “your”).

1.2 By placing an order, you agree to these T&Cs.

1.3 Definitions:

• “Goods” – sofas, chairs, and related furniture sold by KC Sofas.
• “Order” – any request to purchase Goods from KC Sofas via in-store, web, or phone.
• “Made-to-Order” – bespoke or custom items manufactured specifically for a customer.
• “Distance Sale” – orders placed via our website, phone, or other remote means, as defined under the Consumer Contracts Regulations 2013.

2. Ordering and Acceptance

2.1 Orders may be placed:

• In-store at any KC Sofas showroom
• By phone or email with our customer services team
• Via the KC Sofas website

2.2 All orders are subject to availability. KC Sofas reserves the right to:

• Refuse or cancel orders for any reason
• Correct errors in pricing or product descriptions

2.3 Orders are only accepted once confirmed by KC Sofas in writing or email.

3. Pricing and Payment

3.1 Prices include VAT where applicable but exclude delivery, care plan, or other additional services unless specified.

3.2 Payment methods:

• Card (verified by chip and pin)
• Cash in-store
• BACS or PayByLink
• Approved third-party finance

3.3 Payment Terms:

• Full payment is due within 30 days of warehouse arrival. For distance sales, full payment is required prior to delivery as set out in Section 6.
• Failure to pay may result in:
• Cancellation of the order
• Re-stocking fees or loss of deposit

3.4 Retention of Title: Goods remain the property of KC Sofas until full payment is received.

4. 10-Year Frame Guarantee & Manufacturer Warranties

• All KC Sofas sofas, sofabeds and chairs come with a 10-Year Frame Guarantee for domestic use only. It excludes corporate/business use, accidental damage, general wear and tear, and failure to maintain the furniture.
• The guarantee covers manufacturing defects on the frame for 10 years from delivery. Frame refers to the structural support, excluding springs, webbing, arm cards, clips, etc.
• Handmade Italian Leather Sofas also have an additional 10-year manufacturer warranty on springs.
• La-Z-Boy products have a 2-year guarantee on electrical components and mechanisms.
• FoamFlex+ interiors (where applicable) carry a 5-year warranty.
• Statutory rights are not affected by these guarantees. You may still have remedies under the Consumer Rights Act 2015 / Sale of Goods Act (Scotland) if goods are faulty or misdescribed.
• Any replaced items remain covered for the remaining period of the original warranty.
• The guarantee is non-transferable and void if:

1. Unauthorized repairs are made
2. Structural modifications occur without agreement

• If you have opted for an additional protection plan from KC Sofas, please refer to the Protection Plan section at the end of the terms and conditions.
• Non-authorised repairs or structural modifications void the guarantee.
• Proof of purchase may be requested to validate claims.
• KC Sofas 10-year frame guarantee does not apply to orders before 22/08/2024 – the date when this guarantee was added.
• The 10-year frame guarantee does not apply to ex-display purchases, only orders for new products are eligible.

5. Amendments, Cancellations & Returns

5.1 In-Store Orders – Made to Order

• Cancellations within 48 hours incur a 10% administration fee of the physical item(s) order value (excluding delivery/protection plans).
• Reselections within 48 hours are allowed. Fees only apply if the new order is lower in value than the original.
• Orders generally cannot be amended after 48 hours. If a manufacturer can amend an order there will be a 10% admin fee of the physical items applied to the order.
• After 48 hours and before delivery, any cancellations would incur a 20% administration and restocking fee of the physical item(s) order value (excluding delivery/protection plans).
• Once delivered, refunds for change of mind are not available.
• All fees reflect actual administrative/restocking costs and are disclosed at point of sale.

5.2 In-Store Orders – Stock Items

• Cancellations before delivery incur a 10% administration fee.
• Cancellations on delivery day incur a 15% restocking and administration fee plus loss of delivery cost.

5.3 Cancellation / Returns – Additional products

• Care kits, cleaning products, and other consumable items are non-returnable once opened or used, except where faulty. Where a sofa or furniture item is refunded, any associated care kits or consumable products that have been used will not be refunded.
• Insurance or protection plans are separate contracts provided by third parties. Refunds or cancellations of such plans are subject to the terms of the insurance / protection plan provider and are not automatically refunded where the associated furniture item is returned or refunded.

6 Web & Phone Orders (Distance Selling)

6.1 Ordering

6.1.1 Orders can be placed via KC Sofas’ website or phone.

6.2.1 When ordering online or by phone, customers are entering a legally binding contract, subject to their statutory cancellation rights where applicable.

6.3.1 All orders are subject to availability. KC Sofas reserves the right to refuse or cancel any order for any reason, including stock shortages or errors in pricing.

6.4.1 Once your order is placed, KC Sofas will send an order confirmation email. Please review this carefully. Any errors must be reported within 24 hours.

6.2 Consumer Rights – Distance Selling

6.2.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day after delivery where the contract was concluded at a distance, unless the item is bespoke, made-to-order, or clearly personalised to your specification.

6.2.2 The cancellation right does not apply to:

• Made-to-order or bespoke sofas
• Items that are personalised or custom fabrics
• Hygiene-sensitive items where the seal has been broken (if applicable)

6.2.3 For eligible cancellations, you must notify KC Sofas in writing (email: cs@kcsofas.co.uk) within the cancellation period.

6.2.4 KC Sofas may make a deduction from the refund for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with the Consumer Contracts Regulations 2013 (see Section 6.7).

6.3 Pricing and Payment

6.3.1 All prices are displayed in GBP (£) and include VAT unless otherwise stated.

6.3.2 Payment must be made in full prior to delivery, except where finance has been approved with a third-party provider.

6.3.3 KC Sofas accepts payment via:

• Credit/debit card
• BACS / bank transfer
• Verified finance agreement with an approved provider

6.3.4 Payment on delivery is not accepted.

6.4 Delivery

6.4.1 KC Sofas delivers Monday to Friday only; weekends and public holidays are excluded.

6.4.2 Delivery will be arranged once your order is received in our warehouse or has arrived at our 3rd party delivery company. KC Sofas will contact you within 7–10 working days to book a delivery slot. 3rd party delivery companies may operate differently than KC Sofas but generally will contact to offer a delivery date within the same time period.

6.4.3 Customers are responsible for ensuring:

• Access to the property is suitable for delivery
• Hallways, doors, and rooms are clear
• Someone aged 18+ is present to accept delivery

6.4.4 If delivery is missed or cancelled with less than 48 hours’ notice, a re-delivery fee may apply.

6.4.5 Third-party delivery providers may be used for nationwide deliveries. KC Sofas is not responsible for their actions but will provide support where possible.

6.5 Size & Access

6.5.1 Customers are responsible for measuring their property and ensuring the sofa fits safely through all access points.

6.5.2 If a sofa does not fit, the delivery team will provide options:

• Leave the item in a safe, accessible area (garage, conservatory)
• Re-deliver once access is confirmed (additional charge may apply)
• Exchange for an alternative item (customer to cover price difference)
• Cancel the order (a restocking fee will apply)

6.6 Faults and Damages

6.6.1 On delivery, items will be unwrapped for inspection. Customers must report any damage or faults immediately to the delivery team.

6.6.2 Claims made after delivery may not be accepted unless the fault is clearly a manufacturer defect.

6.6.3 Damage to property caused during delivery must be reported on the day; KC Sofas may require quotes for repair before reimbursing costs. KC Sofas bare the right to investigate and refuse responsibility based on information provided by the customer.

6.6.4 KC Sofas / 3rd party delivery companies are not liable for damage caused by customer negligence or unsafe access routes.

6.7 Returns & Refunds

• i. Non-bespoke eligible items may be returned within 14 days of delivery for a refund, provided:
• ii. The item is in suitable protective packaging.
• iii. The item is undamaged and clean
• iv. Proof of purchase is provided
• v. Restocking / admin fees may apply for Made-To-Order where applicable, Failed Deliveries, Non-Statutory returns (typically 10–25%).
• vi. Made-to-order or bespoke items cannot be returned for change of mind.
• vii. Refunds will be processed within 14 days of receipt of the returned goods.

6.8 Guarantees & Warranties

• i. All products come with manufacturer warranties as stated at the point of purchase.
• ii. KC Sofas also provides its 10-Year Frame Guarantee for applicable items, which covers manufacturing defects in the frame only (not accidental damage, wear and tear, or misuse).
• iii. Any claims under warranty must be reported to KC Sofas promptly and in accordance with the warranty procedure.

6.9 Limitation of Liability

• i. KC Sofas is not liable for:
• ii. Delivery delays caused by third parties or circumstances beyond our control
• iii. Minor cosmetic differences from images or dimensions provided online
• iv. Any indirect, consequential, or incidental losses
• v. Nothing in these T&Cs affects your statutory rights under UK consumer law.

6.10 Complaints

i. Complaints should be submitted via email: cs@kcsofas.co.uk or by calling 0330 124 4736.

ii. Include your order number, full name, and address for faster resolution.

6.11 Governing Law

6.11.1 These T&Cs are governed by the laws of England, Wales, and Scotland, depending on the customer’s location.

• You have a 14-day cancellation period under the Consumer Contracts Regulations 2013 (unless the item is bespoke).
• Cancellation fees only cover reasonable costs incurred (administration, collection fees & restocking).
• Returned items must be suitably protected for transit, but perfect original packaging is not required.
• KC Sofas reserves the right to deduct reasonable costs for damage caused by improper handling during return.

7. Payments, Storage & Outstanding Balances

• Full payment is due within 30 days of arrival at our warehouse otherwise order may be subject to cancellation and above cancellation fees incurred by the customer.
• Goods remain the property of KC Sofas until fully paid. Risk passes on delivery.
• Storage up to 3 months is free. After 3 months, a £50/week storage fee applies, capped at £600 per order.
• Exceptional circumstances (bereavement, medical issues etc) may be considered; customers must provide evidence.

8. Delivery, Size, Access & Fit Responsibility

• Please see KC Sofas Delivery, Access & Failed Delivery Policy
• Delivery is Monday–Friday; weekends and public holidays are excluded.
• Customers are responsible for ensuring furniture fits and access is clear of hazards & personal objects.
• It is the customer’s responsibility to ensure that purchased furniture can be delivered into the property, including through all doorways, corridors, stairwells and access points. Delivery is deemed to be to the customer’s property and not to a specific room unless expressly agreed in writing.
• KC Sofas offers delivery to inside the customer’s property and, where reasonably and safely possible, to the room of choice. Where access, size, layout, or safety concerns prevent delivery to the intended room, KC Sofas reserves the right to leave the item at the nearest safe and reasonable location within the property. In such circumstances, delivery shall be deemed completed.
• Delivery slots must be confirmed 48 hours in advance.
• Re-delivery fees are reasonable and capped, charged only if access issues are caused by the customer.
• KC Sofas and third-party delivery companies will take care but are not liable for minor scuffs within the property if goods are handled responsibly.
• Customers remain protected under statutory rights if goods are damaged or misdelivered.

9. Failed Delivery Appointments

Please see KC Sofas Delivery, Access & Failed Delivery Policy

If Furniture Cannot Be Delivered Due to Access:

• All product dimensions are provided at point of sale. Where furniture cannot be delivered due to access restrictions within the property, this will be treated as a failed delivery caused by access limitations rather than non-delivery.

In such circumstances, the customer will be offered the following options:

• I. The furniture may be left at the property where safe and accessible.
• II. A re-delivery may be arranged once access has been suitably modified (re-delivery charges apply).
• III. The furniture may be returned and the customer may re-select an alternative item. A restocking fee of 10–20% will apply to the returned item, reflecting handling, transport, inspection and re-storage costs.
• IV. The furniture may be returned and the order cancelled. A 25% restocking fee will apply.

• Where delivery cannot be completed due to customer unavailability, access issues, or incorrect information being provided, KC Sofas reserves the right to charge re-delivery and/or restocking fees as outlined above.

10. Faulty Goods & Warranty Claims

• All customers must report faults promptly via cs@kcsofas.co.uk or 0330 124 4736.
• 0–30 days: full refund or replacement for faulty items.
• 31 days–6 months: right to repair or replacement; refund if repair fails.
• 6 months–end of manufacturer warranty / KC Sofas 10 year frame guarantee: KC Sofas investigates, repair or replacement offered if defect existed at delivery. KC Sofas reserves the right to pass on the Technician Call Out charges before visitation if evidence supplied is not conclusive.
• Customers have a short-term right to reject (within 30 days) only if the fault is more than minor.
• Where minor defects or cosmetic issues are identified at or shortly after delivery, KC Sofas reserves the right to repair or replace the affected part. Minor defects do not entitle the customer to reject the goods or claim a full refund unless repair or replacement is unsuccessful or causes unreasonable delay or inconvenience.
• Technician call-out fees for confirmed manufacturing faults are refunded or absorbed. Customers are not charged for statutory remedies.
• Accidental damage or misuse is excluded.

Reasonable Time for Repairs or Replacements

Where a repair or replacement is required, KC Sofas will complete this within a reasonable time and without significant inconvenience to the customer.

• For guidance, repairs or replacement parts are typically completed within 4–8 weeks, depending on the nature of the issue, availability of parts, manufacturer lead times, and customer availability.
• Delays caused by factors outside of KC Sofas’ control, including manufacturer production times or customer rescheduling or refusal of access, shall not be considered unreasonable delay.

11. Handmade-to-order Items

• Many of our products are handmade to order and manufactured specifically to the customer’s specification. Where cancellation occurs after manufacture or following a failed delivery caused by access restrictions, a restocking fee may be deducted from any refund to reflect irrecoverable costs incurred.

12. Refunds

• Refunds processed within 7–10 working days after inspection and confirmation.
• Partial refunds may apply only if damage is caused by the customer or missing components.
• Statutory rights override discretionary deductions.

13. Finance

• KC Sofas Ltd acts as a broker not a lender.
• Finance provided by approved partners. All terms are subject to Consumer Credit Act and FCA regulations.
• KC Sofas finance is provided by our chosen retail finance partners. Should you have any questions or need to talk about your existing finance agreement please contact them directly using the details below:

• https://www.omnicapitalretailfinance.co.uk/contact/customer/ or Calling them 0333 240 8317

• https://www.novuna.co.uk/contact-us/ or Calling them 0344 375 5500

• https://snapfinance.co.uk/contact-us or Calling them 0330 010 9381

• KC Sofas may update T&Cs for future orders only. Past orders are not affected.
• Statutory rights remain intact regardless of finance option chosen.

Finance Terms & Conditions

These Finance Terms & Conditions (“Finance T&Cs”) apply to all purchases of goods from KC Sofas where the customer opts to use finance provided by an approved credit provider.

13.1. Finance Terms and Conditions

13.1.1 KC Sofas offers finance through one or more approved retail finance partners. Current providers may include:

• Omni Capital Retail Finance
• Novuna
• Snap Finance

13.1.2 KC Sofas may change finance partners at any time. Any changes do not affect your statutory rights or ongoing finance agreements.

13.1.3 For all queries regarding your finance agreement, including repayment issues, amendments, or complaints, you must contact the finance provider directly.

13.2. Eligibility

13.2.1 Finance is available to UK residents aged 18 or over.

13.2.2 Subject to status, credit checks, and approval by the finance provider.

13.2.3 KC Sofas does not guarantee approval; all credit decisions are made by the finance provider.

13.2.4 Proof of identity and residence may be required by the finance provider.

13.3. Finance Agreement

13.3.1 When you apply for finance, a separate finance agreement will be entered into directly with the finance provider, not KC Sofas.

13.3.2 The finance agreement will specify:

• Total credit amount
• Interest rate (fixed or variable)
• Repayment schedule
• Any applicable fees (late payment, missed payment, early settlement)

13.3.3 KC Sofas is not responsible for the management of your finance account, including repayments or arrears.

13.4. Delivery and Finance

13.4.1 Goods will remain the property of KC Sofas until full payment is made, whether via finance or direct payment.

13.4.2 Your finance provider may pay KC Sofas directly upon order approval, but the contractual repayment obligations remain with the customer.

13.4.3 KC Sofas may refuse delivery or cancel an order if:

• Your finance application is declined
• You fail to meet conditions set by the finance provider

13.5. Early Settlement

13.5.1 You may pay off your finance agreement early at any time.

13.5.2 Any applicable interest rebate or settlement discount will be determined by the finance provider.

13.5.3 KC Sofas is not responsible for calculating early settlement amounts.

13.6. Missed or Late Payments

13.6.1 Late or missed payments are subject to fees and charges as outlined in your finance agreement.

13.6.2 KC Sofas is not liable for any late payment charges, credit rating impact, or enforcement action by the finance provider.

13.6.3 Customers should contact their finance provider immediately if they anticipate difficulty in making a repayment.

13.7. Cancellation and Returns with Finance

13.7.1 If you cancel or return goods financed through a provider:

• The finance agreement may be adjusted, reduced, or terminated by the finance provider.
• Refunds are subject to KC Sofas T&Cs and may involve restocking or admin fees.
• Any balance due under the finance agreement remains the responsibility of the customer.

13.7.2 Customers must inform both KC Sofas and the finance provider of cancellations or returns promptly.

13.8. Faulty or Damaged Goods

13.8.1 If the goods are faulty, repair, replacement, or refund options apply under KC Sofas T&Cs.

13.8.2 Any refund processed will be credited to the finance provider if the purchase was financed.

13.8.3 The finance provider may adjust your repayment schedule accordingly.

13.9. Complaints and Disputes

13.9.1 Any complaints regarding finance must first be raised with the finance provider.

13.9.2 KC Sofas will assist in providing order information to the finance provider but cannot alter finance contract terms.

13.9.3 For unresolved complaints, you may contact the Financial Ombudsman Service (FOS) at https://www.financial-ombudsman.org.uk.

13.10. Governing Law

13.10.1 These Finance T&Cs, and any finance agreement, are governed by the laws of England, Wales, and Scotland, as applicable to the customer’s residence.

14. Miscellaneous

• Dimensions, colour, and shade may vary slightly due to handcrafting and digital photography.
• Ex-display or bespoke items are sold as-is; check for defects prior to collection or delivery.
• Customers are responsible for removal of old furniture unless using an independent service.
• Data collected is handled according to GDPR.
• Where these Terms & Conditions conflict with statutory rights under UK consumer law, statutory rights shall prevail.

15. Pricing Errors

• If we display a price on the website that can reasonably be recognised as an error, we will not provide the order at that incorrect price even if the order has been placed. We reserve the right to cancel the order, modify the price to the correct pricing and retake your order at the updated price if requested.
• We will try to contact you to confirm the incorrect pricing and decision, however if contact cannot be made or you make no attempt to contact us back, after 5 working days the order will be cancelled and you will be entitled to a full refund of any payments made.

16. Complaints

• Contact our Customer Services team at cs@kcsofas.co.uk or 0330 124 4736 with order number, full name, and address.
• KC Sofas will respond promptly and investigate fairly.

17. Furniture Protection Plan

17.1. Overview

17.1.1 KC Sofas offers an optional Furniture Protection Plan (“Plan”) at the point of purchase and before delivery, providing additional coverage for accidental stains, spills, and certain types of damage not covered under the standard manufacturer warranty.

17.1.2 The Plan is provided by a third-party specialist provider. KC Sofas acts as a facilitator only; the contract for the Plan is between the customer and the third-party provider.

17.2. Coverage

17.2.1 The Plan covers accidental damage and staining on upholstered furniture etc, subject to the terms of the Plan.

17.2.2 Coverage does not include:

• Normal wear and tear
• Damage caused by misuse or neglect
• Pre-existing damage prior to activation of the Plan

17.2.3 Specific exclusions, claim limits, and any excess amounts will be set by the Plan provider.

17.3. Claims Process

17.3.1 Any claim must be reported to the Plan provider within 21 days (or their required period of time as stated in their terms and conditions).

17.3.2 Customers are responsible for providing:

• Proof of purchase for the furniture
• Policy number for the Plan
• Any evidence requested by the Plan provider (e.g., photographs of the damage)

17.3.3 The Plan provider will assess the claim and determine the appropriate remedy, which may include repair, cleaning, or replacement.

17.3.4 KC Sofas will assist by providing order details and facilitating communication but cannot guarantee the outcome of any claim.

17.4. Plan Administration

17.4.1 The Plan is optional and purchased separately from the furniture order.

17.4.2 The Plan is non-transferable unless otherwise permitted by the Plan provider.

17.4.3 KC Sofas reserves the right to change the Plan provider, terms, or pricing. Any change will not affect coverage already purchased.

17.4.4 Customers should refer to the Plan provider’s full terms for detailed instructions on claims, coverage, and obligations.

17.5. Contact

For claims or questions regarding your Furniture Protection Plan, please contact the Plan provider directly. KC Sofas can assist in providing your order details if requested.

17.6. Cancellations

Cancellations of any protection plan policy are inline with the terms and conditions of the policy provided. This is set to a cooling off period of 14 days from the day KC Sofas have delivered your order. During the 14 days cooling off period, if you wish to cancel the protection plan please contact KC Sofas customer services for cancellation and full refund. Any additional products taken alongside the protection plan (cleaning kits etc.) are subject to a refund unless the products have been used. Please see section 5.3 for more information.

18. Ex-Display Items

18.1. Overview

18.1.1 KC Sofas may sell items that have been used as ex-display in showrooms.

18.1.2 Ex-display items are sold at a reduced price to reflect that they are not brand new.

18.1.3 Customers should inspect ex-display items carefully before purchase. Once the item leaves the showroom, KC Sofas cannot accept responsibility for cosmetic wear or pre-existing marks not disclosed at the time of sale.

18.2. Consumer Rights

18.2.1 Under the UK Consumer Rights Act 2015, all products sold, including ex-display items, must be:

• Of satisfactory quality
• Fit for purpose
• As described at the time of sale

18.2.2 Ex-display items may show minor signs of use (e.g., small scuffs, slight fabric creasing) and these do not constitute a fault unless they affect the safety or functionality of the item.

18.3. Inspection and Acceptance

18.3.1 Customers purchasing ex-display items are strongly encouraged to inspect the item in the showroomi prior to purchase.

18.3.2 By purchasing an ex-display item, the customer acknowledges any minor cosmetic imperfections present at the time of sale.

18.3.3 KC Sofas will highlight any known faults before sale.

18.4. Delivery and Returns

18.4.1 Ex-display items can be collected from the showroom or delivered by KC Sofas (or a third-party carrier) under our standard delivery T&Cs.

18.4.2 Returns are subject to UK Consumer Rights legislation:

• If an item is not as described, unsafe, or not fit for purpose, you are entitled to a repair, replacement, or refund.
• For minor cosmetic wear disclosed at the time of sale, returns will not be accepted for change of mind.

18.4.3 Any restocking or delivery fees for ex-display items will be clearly communicated at the point of sale.

18.5. Warranty

18.5.1 Ex-display items may not carry the same manufacturer warranty as brand new products; any applicable warranty will be clearly stated at the time of purchase.

18.5.2 KC Sofas’ standard 10-Year Frame Guarantee does not apply to ex-display items, unless otherwise specified.

18.6. Liability

18.6.1 KC Sofas is not liable for cosmetic imperfections that do not affect the functionality or safety of ex-display items.

18.6.2 Any claims regarding faults must be made as soon as reasonably possible after delivery or collection, in line with UK consumer law.

19. Promotions & Offers

19.1 From time to time, KC Sofas Ltd may offer promotions, discounts, special offers, bundle deals, or incentives (“Promotions”).

19.2 All Promotions are subject to availability, may be time-limited, and may be withdrawn, amended, or extended at any time without prior notice, unless otherwise stated.

19.3 Promotions cannot be applied retrospectively to orders placed before the Promotion start date.

19.4 Unless expressly stated otherwise:

• Promotions cannot be used in conjunction with any other offer, discount, or promotion.
• Only one Promotion may be applied per order.

19.5 Promotions apply only to qualifying products as specified in the Promotion details. Exclusions may include, but are not limited to:

• Ex-display or clearance items
• Bespoke, Made-to-Order, or custom products
• Accessories, delivery charges, or additional services

19.6 Where a Promotion includes a percentage discount, the discount applies only to the furniture value and not to delivery, care plan, finance charges, or additional services unless expressly stated.

19.7 Where a Promotion includes a free or discounted item, that item:

• Has no cash alternative
• Cannot be exchanged or refunded separately
• Must be returned if the qualifying main item is returned or cancelled

19.8 If an order placed under a Promotion is cancelled, refunded, or partially returned, the value of any Promotion applied may be removed or recalculated, and any refund will reflect this adjustment.

19.9 In the event of misuse, attempted abuse, or breach of Promotion terms, KC Sofas reserves the right to withdraw the Promotion, cancel the order, or amend the applied discount.

19.10 Promotions are valid only for domestic customers and exclude trade, business, or commercial purchases unless expressly stated otherwise.

19.11 Promotional imagery, marketing materials, and descriptions are for illustrative purposes only and do not constitute a contractual offer.

19.12 All Promotions are subject to these Terms & Conditions of Sale, and your statutory rights under UK consumer law (including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013) remain unaffected.

20. Business Sales Disclaimer

All products sold to businesses, including care homes, offices, or other commercial premises, are sold for commercial use only. Manufacturer guarantees, KC Sofas’ 10-Year Frame Guarantee, and other consumer-focused warranties do not apply to business sales.

KC Sofas makes all reasonable efforts to ensure that products are of satisfactory quality and fit for purpose, but businesses are responsible for assessing suitability, safe use, and compliance with applicable health and safety standards. All sales are subject to our standard terms and conditions, excluding consumer-specific statutory rights.

21. Additional Fabric, Cushions & Accessories

21.1 Customers may request additional fabric, cushions, or accessories for products previously purchased from KC Sofas.

21.2 KC Sofas will make reasonable efforts to source requested items; however:

• Materials may have changed since the original purchase, and an exact match cannot be guaranteed.
• Availability is subject to the manufacturer and may not always be possible.

21.3 Any additional items requested will be treated as a new order and are subject to current pricing, delivery charges, and standard T&Cs.

21.4 By placing such an order, customers acknowledge that minor variations in colour, pattern, or texture may occur and accept these as inherent in handmade or dyed products.

22. Summary of Statutory Rights

• Right to reject faulty goods within 30 days.
• Right to repair or replacement if goods are not of satisfactory quality or as described.
• Right to cancel distance orders within 14 days (unless bespoke).
• Refunds must be proportionate and processed without undue delay.