Size & Access
Remember to check your new furniture will fit in your room and access into the room is possible. Our delivery team have a right to refuse delivery if your new furniture cannot be taken into the property safely. Please have hallways clear from furniture and other items to make your delivery go as smooth as possible.
Failed deliveries will incur a re-delivery fee. If you at all concerned, check the dimensions and call us within 48 hours of placing your order in store. Size and access are your responsibility. After 48 hours unfortunately we cannot amend your order as it will have already been sent to the factory for production.
Lead Times All lead times given are estimated. We will always endeavour to deliver within the time period specified. However, under extreme circumstances these times may be extended due to several factors i.e. Extremely busy periods, fabric availability etc.
Order Updates Due to our agreement with our suppliers we are unable to provide precise order updates from the point of ordering until we receive your order into our distribution warehouse. Upon receiving your order, a member of our delivery team will contact you 48/72 hours before delivery and provide you with a date and time slot (This excludes express delivery/stock orders as delivery dates are usually agreed at the point of sale).
Guarantee All our fabric and leather style sofas come with a minimum 12-month frame and spring guarantee. Our Italian leather sofas come with a 10-year frame and spring guarantee. General maintenance of all upholstered products is your responsibility from the day of delivery. If you have opted for the Staingard 5-year cover, your policy documents will be emailed by Staingard approximately 7 - 10 days after delivery.
Weight Limits All manufacturers impose a weight limit on their products. This is 16 stone (101kg) for static sofas and 18 stone (114kg) for products with reclining mechanisms. Please ask if you need further information.
Removing Old Furniture Unfortunately, we cannot remove old furniture. KC Sofas will not be held responsible if you remove your old furniture before a confirmed delivery date has been issued to you by the delivery team. Removal of your old furniture prior to this is done at your own risk.
Dimensions & Colour Whilst every effort is made to ensure the consistency of colour and fabric slight variations can occur. However, we try to be as accurate as possible, all dimensions are approximate and have been provided to us by the manufacturer. Each sofa is hand made to order and sometimes a small size discrepancy may happen. Please allow a tolerance of +/- 4cm.
Shade Variation If you are contemplating ordering an extra item (i.e. armchair, footstool etc.) We would highly recommend you do so with your original order. Due to the manufacturing process and characteristics of leather/fabric we cannot guarantee a 100% match for leather/fabric if these items are ordered at a later date.
Digital Photography We try to ensure our product imagery used online is as accurate as possible. Due to the nature of digital photography some colours may appear slightly different online (this can also depend on the device in which you using to browse our website)
Your Deposit As many items are manufactured to order. Sales deposits are non-refundable after a period of 48 hours has passed from the point of sale. This does not affect your statutory rights.
Remaining Balance All goods will remain the property of KC Sofas Limited until they have been paid for in full. Any remaining balance must be paid on delivery. Cash is our preferred method.
Card payments (verified by chip and pin) can only be made in store must be cleared before delivery. All BACS payments must be cleared before a delivery can take place.
What happens if my new sofa doesn't fit?Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always the customers final responsibility to ensure that your new furniture will fit into your home. All of the dimensions will have been presented to the customer in the particular product listing.
In the event that an item doesn't fit in the desired area, our delivery team will present the customer with two choices. The furniture can be left at the customers premises, or at our discretion the delivery team can remove the furniture and return, once received from the manufacturer with a re-selected item that will fit (any extra cost to be covered by the customer) KC Sofas will charge a 25% restocking fee (on the returned item) and you must cover the delivery teams return and re-delivery fee of £80.
Ground Floor Delivery Our delivery team are only insured to deliver to the ground floor. If not already agree at the point of sale, please contact us as soon as possible to allow us to make arrangements for scheduling and suitable insurance cover for an upstairs delivery.
Damages KC Sofas accept no liability to any damage to goods or your property. Please check over your new furniture at the point of delivery for any marks or blemishes and be sure to make the delivery team aware before they leave - KC Sofas will not be held responsible for any claims of damage after delivery.
Late Delivery Delivery dates and lead times are given in good faith but are subject to change. If you wish to make the delivery time part of the contract you must notify us in writing, or by email. Compensation cannot be claimed for late or failed deliveries.
Cancellation and Returns Policy Orders can be cancelled with a full refund if cancellation is made within 48 hours of placing your order and your goods have not been delivered or collected. After 48 hours the cancellation fee is 20% of the item value. Once goods have been delivered or collected, we do not offer a refund or replacement if you have changed your mind.
Staingard Should you have taken advantage of one of our furniture care plans and need to make a claim, please inform Staingard no more than 14 days after discovering the damage, staining or structural defect by contacting them in one of the following ways;
- Notify them online at www.myfurniturewarranty.co.uk
- Calling them 0800 011 4230
On all correspondence please quote your unique policy number from your certificate of insurance. This will help them to validate your policy details and deal with your claim as quickly as possible. Your certificate is usually emailed to you 7-14 days after delivery directly from Staingard.
Finance Finance at KC Sofas is provided by our chosen retail finance partner Duologi. Should you have any questions or need to talk about your existing finance agreement please contact them directly using the details below;
- Email them at email@example.com
- Calling them 0345 5211 881
Complaints and Disputes Please contact the store where you made your purchase by calling 0330 124 4736 and selecting the relevant store from the menu. If you are unhappy with the response, send an email to firstname.lastname@example.org please include your order number, full name and full address in all correspondence.