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FAQ's

What happens after I have ordered?

On receipt of your order we will email you to confirm all your order details within 24 hours of ordering. All deliveries are made by our own in house professional two man delivery team. Once all your details are confirmed and your order is ready to ship our delivery team will contact you with a delivery date and time slot.

Which areas are covered by your delivery and set up service?

We offer two delivery options which are based on location of the delivery address.

Standard Home Delivery & Set Up -  BD, WF, LS, HG, HD, HU, HX, DN, S, NG, LN, M, OL, YO, PE - £50

Nationwide Delivery & Set Up - All Other Post Code Areas (Excludes Areas In Scotland North Of Dundee and NI) - £99

This covers the UK mainland but excludes north of Dundee and North Scotland and NI.

Our delivery team will place your new furniture in the room of our choice and unwrap all the packaging. A truly professional service, from only £50 - Please note that standard delivery is to the ground floor only. Please call us for a quote for delivery to another floor. 

Am I eligible for finance?

Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history – (no late payments, CCJ’s, etc) – and meet the following minimum criteria:

  • Be over 18 years of age
  • Be working at least 16 hours per week
  • Have 3 years of UK address history

For more information about our finance options. Click here

How does "Cash on delivery" work when I order online?

It couldn't be any easier! Simply add the items you wish to order to your basket and select the Cash On Delivery payment option at checkout. Because each sofa is made to order we do require a 10% deposit (£150 minimum) when you order. One of our sales team will be in contact within 2 business days of ordering to take payment. Deposits can be paid by debit card or credit card. Cash On Delivery is currently only available to the postcode area's BD, DN, LN, HG, HX, HD, HU, LS, OL, WF, YO, NG & S. Cash on delivery is only available on certain models. Please contact us before ordering. If you have any more questions or to pay your deposit please call 0330 124 4736

What's your returns policy?

Your furniture is hand made to your specific requirements. We have varying time frames with our handful of specially selected suppliers in which we can make changes to your order with them (Usually within 48 hours from your order been placed). If there is any issue with your order our advice is to call us as soon as you can and we will do our best to help. If you placed your order online or over the telephone please call 0330 124 4736, if you placed your order in store then please contact them directly.

We will only accept returns of stocked products which are brand new still in original packaging, the buyer pays all delivery and return costs, buyer may return item by their own means, if buyer requires us to arrange for them to be returned cost is £80. Items must be returned within 14 days of delivery, items returned outside of this time will not be considered for refund. Customer needs to ensure that items are checked on delivery before signing for them. We regret that we cannot be held liable for damaged items which have been signed as checked by the customer. Many of our sofas are hand made to order. Made to order and bespoke products are not eligible to be returned. This does not affect your statutory rights.

If you need to return an item within 14 days of order please submit a returns request by email to our customer care team at cs@kcsofas.co.uk.

Guarantee

All our fabric and leather style sofas come with a 12-month frame and spring guarantee. Our Italian leather sofas come with a 10-year frame and spring guarantee. General maintenance of all upholstered products is your responsibility from day of delivery. If you have opted to take advantage of our Staingard care plan, policy documents will be emailed to you directly by Staingard approximately 7-10 days after delivery. Your Sofa Expert will have provided you with some useful hints and tips on how to look after your purchase. Further information has been provided to you within our care advice leaflet at the point of sale (or a digital copy via email) so you can get many years of comfort and enjoyment from your purchase.

Dimensions

However we may try to be as accurate as possible. All dimensions are approximate. Each sofa is hand made to order and sometimes a small size discrepancy may happen.

Digital Photography

We try to ensure our product imagery used online is as accurate as possible. Due to the nature of digital photography some colours may appear slightly different online (this can also depend on the device in which you using to browse our website) If you are in any doubt we will happily supply fabric samples (for stocked fabrics) Also all our fabrics are on show in our stores either on upholstered products or in pattern books. When visiting store be sure to bring along your new wallpaper and carpet samples (Don't worry we've seen it all before)

What happens if my new sofa doesn't fit?

Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always the customers final responsibility to ensure that your new furniture will fit into your home.  All of the dimensions will have been presented to the customer in the particular product listing. Please note: If suspect that your sofa may not fit we can make certain sofas in modular pieces from an additional £50 plus VAT, please call or email us directly for details and to order. If our delivery team believe that your order cannot be delivered without causing potential damage to the product or your property then they reserve the right to refuse delivery. They will leave the furniture with you for you to make the necessary arrangements to get the sofa into your chosen room. 

In the event that an item doesn't fit in the desired area, our delivery team will present the customer with two choices. The furniture can be left at the customers premises, or in some cases the delivery team can remove the furniture and return with a bespoke item that will fit (any extra cost to be covered by the customer) KC Sofas will charge a 25% fee (for the new bespoke item) and you must cover the delivery teams return and re-delivery fee of £80.

What happens should I need to cancel my order?

We understand that unexpected issues can arise after committing to a large purchase like a new sofa which may mean you are unable to complete your purchase. We can cancel any order within 48 hours of it being placed with no issues. However, every sofa is made to order, to your requirements, just for you! Should you need to cancel outside of the 48 hour period we are unable to refund any order deposits. Orders which have been paid for in full will be subject to a 20% cancellation fee to recover our admin and transport costs. 

Lead Times 

All lead times quoted within the product descriptions are approximate. We will always strive to deliver your new furniture within the times quoted. These times may be increased at busy periods (the run up to Christmas for example) Also external factors that are out of our control may affect lead times for example fabric availability etc. 

Removing Old Furniture

Unfortunately we are unable to remove your old furniture. However some charities may collect your unwanted furniture for free. Click here for more details.  We do not advise that you remove your old furniture until you have received a confirmed delivery date and time slot directly from our delivery team (usually 48/72 hours prior to a delivery) Should you choose to remove your old furniture prior to this point, you do so at your own risk. 

Armed Forces Discount

We are happy to offer a £50 discount to any serving member or veteran of HM Armed Forces. Please note that a minimum spend of £700 does apply to this discount. We reserve the right to review this offer and change it at any time, without prior notice.

All of our products are made to order. Many fabrics, sizes and styles can be changed to suit your exact requirements. If you have any queries you can contact one of our friendly team on 0330 124 4736 or info@kcsofas.co.uk

KC Sofas Limited T/A KC Sofas is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender and offer credit facilities from a panel of lenders. 

FCA No. 784938. Company registration No. 09773680. Registered in England and Wales. Registered office - KC Sofas Limited, 52 Long Lane, Carlton-In-Lindrick, Worksop, Nottinghamshire, United Kingdom, S81 9AL.

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