Here at KC Sofas it is our intention to help our customers get a great deal that is right for them, that makes the purchasing of a new sofa a pleasant and happy experience. Right from the start whether you are visiting one of our three showrooms our using our online internet site that you are dealt with the up most customer service and care.
Our staff are there to help you in any way that they can for you to get the sofa you want, at the right price with no hassle and no worries. We appreciate that purchasing a new sofa can be a major outlay and that you wish to get it right first time.
There are numerous horror stories in the media where customers have had a nightmare of an experience whereby they have had the sofa delivered and it is damaged, or not what they had ordered or what they had expected. Then had the problem of getting it exchanged since they have paid up front the full amount and the company is no longer interested in sorting it out.
Our policy is that you pay only twenty percent deposit whether in store. With KC Sofas, you needn’t worry about paying out the whole upfront cost like some other websites and on when shopping at places like eBay. We want to give you peace of mind that you only pay when you are totally happy with the finished product. We also offer the option to pay by finance and spread the cost of your new sofa over easy to manage monthly payments to suit you.
Once your sofa has been delivered and set up to your liking by our dedicated delivery team. Only then when you are truly satisfied with everything you can then pay the outstanding balance.
Our sofas have an upto ten-year guarantee on both frames and springs we also include foam filled cushions as standard at no extra cost. With these things in mind our sofas are built to last. We are so confident in the quality of our products that in the future when you purchase a new sofa not because it has failed, or you are dissatisfied with it. It will be because you fancy a change of style or that your needs have changed. If this happens, we want you to remember the first experience of purchasing your sofa from KC Sofas and come back and see us.
This level of service for every customer is our goal, at KC Sofas we want to make a lasting impression. We want to give all our customers the satisfaction that they deserve.