22/07/21 - 10:50 - COVID-19 UPDATE - POTENTIAL ORDER DELAYS
We regret to inform customers regarding some potential delays with orders coming into us over the next couple months. This may only affect a small percentage of orders.
Almost all our manufacturing partners are reporting issues with raw material shortages throughout the entire industry combined with the ongoing challenges caused by absenteeism in manufacturing settings whilst colleagues have had to follow self-isolation rules as per the track and trace government advice.
These issues are not isolated to the furniture industry but are affecting every industry who import raw materials into the UK and rely on a skilled workforce who cannot work from home. These delays have been driven due to a global container shortages, most of which have been heavily reported in the media. Only orders due into us from now until September could be affected. Recently placed orders are currently unaffected.
Most of our customers will have their beautiful new sofa in the time frame expected, however if your lead time should lapse before being contacted for delivery then please contact the store directly where the purchase was made by emailing our sales team (firstname.lastname@example.org) and we will be able to give you a live update. Alternatively you can also use our online order tracker https://kcsofas.trackyourorder.co.uk/ for order updates.
Unfortunately, at this stage it is impossible to predict which orders may be affected, but we will do all we can to ensure all orders are booked in for delivery promptly when they arrive with us.
We are sorry for any inconvenience that these delays may cause, but it is for this reason why all lead times are estimated dates as unfortunately sometimes delays can happen when making handmade furniture to order, particularly in the world we are now living in with the additional challenges faced. We really do appreciate your patience and understanding.
Jamie Charnock – Director
18/07/21 - 19:30 - ALL STAFF TO CONTINUE TO WEAR FACE COVERINGS - PROTECTING OUR TEAMS & CUSTOMERS
Although the legal requirement to wear face masks in shops and indoor business settings will be scrapped in England from tomorrow (Monday July 19th), government guidance states people will still be "expected" to wear masks in crowded, enclosed spaces.
With new cases of Covid-19 currently increasing daily in England at quite a rapid rate, we have decided that all of our team members will continue to wear face coverings. This is across all settings within our business. From customer facing colleagues in our stores to our service and delivery settings too. We will also be encouraging our teams to continue to complete regular LFT’s.
This measure is to protect staff and customers alike, limit risk and ensure that our spaces remain clean and safe as we move through this current stage of the pandemic.
We respectfully request that all customers use the hand sanitising gel provided at our site’s entrances, but customers are not required to wear a face covering if they do not wish to (If your personal preference is to wear a face covering this is perfectly fine).
We hope customers old and new understand the reasoning behind this decision. Our priority will always be the safety of our teams and customers and will ensure our stores are some of the safest places to shop for your next sofa.
We look forward to seeing you soon!
The KC Sofas Team
05/04/21 - 14:00 - ALL STORES CONFIRMED TO OPEN MONDAY 12TH APRIL
Following the announcement by the Prime Minister we are looking forward to welcoming customers and staff back into stores from Monday 12th April. We have been busy ensuring all spaces are clean and safe and ready for everyones return.
OUR APPOINTMENT SLOTS ARE NOW OPEN!
Appointments will be able to be booked prior to opening via each stores Facebook page or via phone once our stores open from Monday 12th April.
Appointments are recommended, but not essential. We will still welcome walk-in visitors if the store has free capacity to allow entry.
New collections have arrived in all stores
We have had some exciting new collections arrive onto our showroom floors during lockdown and we can't wait to share them with you. These include chaise sofas, corner sofas, 3 seater sofas, 2 seater sofas, chairs, accent chairs and reclining sofas. All hand made to order, from some of the finest furniture manufacturers in Britain. There has never been a greater need to support British Furniture Manufacturing and we are backing our guys all the way!
For more information about the British Furniture Confederation's "BUY THE BEST, BUY BRITISH, SAVE JOBS" campaign please click here
All our stores and team members will be operating in a Covid secure way. Please see the measures we will be taking below to ensure that everyone is safe whilst visiting any of our sites.
22/02/21 - 09:00 - ALL STORES TO POTENTIALLY OPEN 12TH APRIL
Following the announcement by the Prime Minister we are planning the re-opening of all our stores from Monday 12th April.
We will be opening our in-store appointments up closer to this time. Appointments will be able to be booked prior to opening via each stores Facebook page or via phone once our stores open from Monday 12th April.
Appointments are recommended but not essential. We will still welcome walk-ins if our capacity allows entry.
We are looking forward to welcoming our customers and staff back into our stores.
Once open, we will be operating in a Covid secure way. Please see the measures we will be taking below to ensure that everyone is safe.
05/01/21 - 09:00 - National Lockdown - ALL STORES TO CLOSE
Unfortunately following the Prime Ministers announcement last night all our retail stores are closed until further notice.
Orders can still be placed on our website during Lockdown.
Our delivery service and manufacturing partners will still be continuing (correct at time of publication) We will endeavour to deliver all orders in line with your current lead times in a safe and Covid secure way.
Delays are anticipated and unfortunately inevitable. This will be mainly due to absenteeism within the manufacturing stage. Unfortunately this is out of our control. Should we receive updates from manufacturers any customers affected will be contacted where possible.
The KC Sofas Team
31/12/20 - 09:00 - Update - Tier 4 stores to close
Which of your stores are closed? Unfortunately, our Lincoln, Worksop and Sheffield sites all fall in post code areas that are now in Tier 4. These stores will temporarily close with immediate effect.
Which stores are open? Our Castleford, Doncaster and Barnsley stores will remain open with temporary extended opening hours. These stores will now open 10am - 4pm, 7 days a week!
Want to visit a store that is open? Appointments are available, but are not essential. Appointments can be booked via Facebook by clicking the "Book Now" blue button or over the phone by contacting the relevant store you would like to visit. If a store is at customer capacity then you may have a small wait until you are able to enter. So, booking in advance is recommended if you do not wish to wait.
Are you still delivering? All our delivery services will continue as normal where possible. We have an "adapted" no contact delivery in place in areas of high risk. This will ensure that very little disruption is made to customer deliveries. Our delivery teams will explain what this means when booking in your delivery once your order is ready to be despatched.
What if I have a question about my existing order? We will still be answering all customer queries by email email@example.com
Will my order be delayed? All our manufacturing partners are remaining open during this period (correct at time of publication) However we expect some delays due to absenteeism on factory floors as staff continue to follow current guidelines for self-isolation if showing symptoms and/or testing positive for COVID-19.
If my local store is closed, how can I pay for my order before delivery? We have a few different ways which payments can be made remotely from the comfort of your home (bank transfer for example). Our delivery team will advise of the process when scheduling your delivery. Alternatively you may visit another store if it is essential. Please be sure you conform to current guidelines regarding travel before making your visit.
We would like to thank all our customers for their continued support and patience during these difficult and challenging times.
The KC Sofas Team
27/11/20 - 14:00 - Update - Stores Opening Thursday 03/12
We are looking forward to welcoming customers old and new back into our stores on Thursday December 3rd.
Appointments are available, but are not essential. Appointments can be booked via Facebook by clicking the "Book Now" blue button or over the phone by contacting the relevant store you would like to visit.
If a store is at customer capacity then you may have a small wait until you are able to enter. So booking in advance is recommended if you do not wish to wait.
The KC Sofas Team
20/11/20 – 11:00 - Update – Manufacturing
When the November lockdown was announced the Government advised that manufacturers may remain open. This was a huge relief for all furniture manufacturers and retailers as the demand across the whole country has been tremendous since coming back from the March lockdown. The huge support from customers has ensured that British furniture manufacturers and retailers alike have well and truly bounced back after their doors were closed, in some extreme cases for up to 12 weeks since the end of March.
Our manufacturing partners have been working hard to produce orders within strict new working guidelines for the safety of all staff members. All our manufacturing partners have been able to adapt to ensure they can continue to produce furniture, whilst ensuring all working environments within manufacturing settings remain Covid-19 secure.
The main challenge that continues to affect production, which unfortunately is almost impossible to manage is absenteeism of skilled workers on factory floors. All manufacturers are following the rules and advice set out by the Government and PHE. Should any staff member show symptoms they must self-isolate and get a test. If they test positive, people who they have been in close contact with may also have to self-isolate where necessary. This means that staff within factories may be absent for periods of up to 2 weeks.
With members of the production team not at work, this obviously has a knock-on effect with order production. From sewing machine operatives to upholsterers, these are all skilled jobs which require a skilled worker to complete them. If one link in the production chain is missing, then all customer orders are unfortunately affected.
Contrary to the recent positive Coronavirus news in the media regarding vaccines etc. The existing rules are still in place and people are still affected by the virus on a daily basis. Covid-19 has not yet gone away and continues to cause problems within most industries.
Raw material shortages are also affecting most British upholstery manufacturers. Particularly foam for upholstery production. Shortages of foam have led to some manufacturers only operating a 3-day week and some even closing their doors for a week or so as it’s impossible to complete orders without foam. This has also potentially caused a delay with the production of a small number of orders. Lead times for new orders should not be affected.
Please be assured that everyone at KC Sofas and our manufacturing partners are working hard to get customers orders out as soon as possible, but the health, safety and wellbeing of all staff members will always come first.
We are currently experiencing average order delays of around 21 days with some suppliers. If you have got a guaranteed Christmas delivery order and have not been contacted, your order should be unaffected.
We are extremely sorry for the delays with order production and thank all our customers for the continued support, understanding and patience during these difficult times.
The KC Sofas Team
STORE CLOSURE. MANUFACTURING & DELIVERY SERVICES REMAIN OPERATIONAL - 02/11/2020 11:00
Due to the Government announcement on Saturday evening, all of our retail stores will be closing from Thursday November 5th until Thursday December 3rd at the earliest. Our online store and phone lines will be fully functional throughout this period.
Manufacturing and delivery services will be continuing (correct at the time of publishing) This will only change if the Government advise any changes. We aim to deliver every sofa in line with your order lead time, however delays are anticipated and unfortunately out of our control. We will update this page should the situation change.
If your query is of an urgent nature, please call 0330 124 4736 (Selecting the relevant store where your purchase was made) Please note that delivery dates will not be advised by store teams as these are issued by our despatch team who will contact you directly once your order has been delivered into our warehouse and is ready for delivery.
Our team members will be working from home from Thursday 5th November and will be on hand to assist customer queries via Facebook, email and phone. Our teams will be available Monday - Friday | 10am - 4pm.
If you would like an update on order arrival dates please email firstname.lastname@example.org and we will try our best to answer your query promptly.
While our stores are closed any outstanding balances can be taken using our remote payment system or payments can be made by Bank Transfer. Our despatch team will explain and arrange this when advising of your delivery date and time slot.
Thank you for your understanding and patience during these difficult times.
The KC Sofas Team