23/03/20 - 16:00 HRS
KC SOFAS - STORE CLOSURE
The safety and security of our customers and staff is always our top priority and with this in mind we have taken the decision to temporarily close all of our stores and departments by the close of business today, 23rd March, to help limit the spread of COVID-19 (Coronavirus).
Deliveries unfortunately will have to be placed on hold until further notice. Customers’ orders already placed will be temporarily put on hold and be fulfilled as soon as possible upon our return (as soon as your items are in stock from the manufacturer). We are extremely sorry for any inconvenience this may cause, but it is a stance that we must take to help limit the spread of COVID-19.
Orders may be placed via our website. These orders will be fulfilled as soon as possible upon our return, once goods are received from the relevant manufacturer. The lead times listed online may be extended due to the current situation, due to manufacturer shut down.
We look forward to welcoming you back to our stores as soon as possible, but in the meantime stay home, help those in need where possible and we’ll see you soon.
The KC Sofas Team.
Have an urgent query? Please email us email@example.com.
Coronavirus: KC Sofas Customer FAQ’s
Q: Why have you closed your stores?
KC Sofas are to temporarily close stores to customers by 4pm on Monday 23rd March.
These are extraordinary times, and our absolute priority is to ensure the health and safety of our customers and staff.
As a precautionary measure against the ongoing risk of COVID-19, we have decided that, at 4pm on Monday 23rd March, we will temporarily close all KC Sofas stores to customers.
Deliveries unfortunately will have to be placed on hold until further notice. Due to the governments restrictions and also we are very mindful of advise regarding social isolation and social distancing. We are unable to offer our “delivery to the room” service. As our products are large, heavy and bulky we will not be offering a doorstep drop service at this time as we feel this would not be a viable or safe solution for our customers.
Please be assured that this is only a temporary pause in operations and all outstanding deliveries will continue to be fulfilled upon our return.
You will continue to be able to browse and purchase our range online through the website, and have our products delivered directly to you once we are open again.
Our Staff are at the heart of the KC Sofas business and we are committed to supporting them in the best possible way during this complex and fast-evolving situation. We would like to thank our staff and manufacturing partners for their dedication and hard work through these unprecedented times.
We look forward to welcoming you back to our stores soon and we thank you for your understanding during these extraordinary circumstances.
Q: How long will stores be closed?
At this time, all stores are closed until further notice. The situation is evolving day by day and we continue to follow it closely in line with government advice.
Q: Can I still have a delivery if I purchase online?
You will continue to be able to browse and purchase our collections via our website. You’ll be able to have our products delivered directly to you once we are back open. We apologise for any inconvenience caused.
Q: When will I receive my delivery?
Delivery lead-times are being affected due to operational constraints in our fulfilment channels. Our aim is to keep customers informed wherever possible to any order delays. But everyone must understand and appreciate that delays are inevitable at this unforeseeable time. We thank you for your understanding and apologise for any inconvenience this may cause.